Jordan Alvarez
Austin, TX · jordanalvarez.design · jordan.alvarez@example.com · (512) 555-0174 · linkedin.com/in/jordanalvarez-ux
Summary
Product designer with 6 years in fintech and healthcare, comfortable owning work from research through shipped UI. I do my best work on complex, regulated flows where clarity directly affects whether people finish.
Experience
Keystone Credit Union · Senior Product Designer, Digital Banking
2022 – Present
- Redesigned the mobile loan application after 18 usability sessions; completion rose from 41% to 63% and call-center volume for loan status fell by a third.
- Built the first Figma design system (110 components) with engineering, now used by three teams.
- Led an accessibility audit and remediation to WCAG 2.2 AA across online banking ahead of a regulatory review.
CareBridge · Product Designer
2019 – 2022
- Designed the patient intake flow for 60 clinics; ran a two-week diary study with patients over 65 that shaped a version with larger text, fewer steps, and plain-language questions.
- Cut average intake time from 14 to 6 minutes, measured in clinic analytics.
- Ran card sorting with 40 nurses to restructure the clinician dashboard navigation.
Freelance · UX/UI Designer
2018 – 2019
- Designed web apps and marketing sites for eight early-stage startups.
Case Studies
Loan application redesign · Research, interaction design, testing
Completion 41% → 63%
Patient intake for older adults · Diary study, accessibility
Intake time 14 → 6 min
Building a design system from zero · Systems, documentation
110 components, 3 teams
Education
University of Texas at Austin · B.S. in Advertising, minor in Human-Computer Interaction
2018
Methods & Tools
Research: usability testing, interviews, diary studies, card sorting, surveys
Design: Figma, FigJam, prototyping, design systems, WCAG 2.2, basic HTML/CSS